Need Help?
Contact your Client Advocate - We are here to support you!
Client Advocacy - Expertise & Care
Your dedicated Client Advocate is available to answer any questions you may have regarding your benefits. Our benefits experts have an in-depth knowledge of your benefit plans and can provide you with support as you navigate the complexities of healthcare. Our customer philosophy is to respond promptly with compassion and care, and to go above and beyond to ensure the best outcome for the members we serve.
What does a Client Advocate do?
We help you in a variety of ways, here are some examples:
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Questions regarding benefits
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Locating providers
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Phone-based enrollment assistance (open enrollment, new hire enrollment, life event changes)=
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Assistance with claim issues
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Prescription questions
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ID Cards
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Referral and Authorization Support
A majority of issues are solved the same day. All calls adhere to privacy best practices.